Hi Supermove Customers,

I’m Nick, the Head of Customer Support at Supermove. Hope your summer is off to a great start!

Nick Miller

Head of Customer Support @ Supermove

Conversations Inbox: View Project Info Instantly

You can now see full project and job details directly within the Conversations Inbox. When you're chatting with a customer, you’ll notice a new section that shows key project information like dates, contact details, locations, billing, surveys, and more. If you need to dig in further, you can also click the project name to open it in a new tab.

Beta: Lead Providers Portal

We’re excited to share that the new Lead Providers Portal is now available in beta. This update lets you set up your lead providers and website integrations directly in the Office App — so you and your website developer can get everything connected without needing to reach out to the Supermove team.

If you'd like to be included in the beta, just email product@supermove.com with the subject line “Lead Providers Beta”

💡 All setup instructions can be found on this help center page

Voice Agents: Transfer Calls

Voice agents are now able to recognize when a caller wants to be transferred — and they’ll handle the handoff automatically. Whether it’s sending the call to another team member, department, or even another voice agent, the system can now take care of it for you. You can also set custom transfer rules based on your workflow needs.

Support Education Series: Creating & Managing Communication Templates in Supermove

This May, our Support Education Series will spotlight Creating & Managing Documents in Supermove. Whether you’re customizing estimates, contracts, or inspection forms, understanding how to build and maintain your documents is key to delivering a professional and consistent customer experience.

What we’ll cover:

• How to create and customize email, SMS, and document templates for your workflows
• Best practices for organizing and managing templates across project types
• Tips for using variables and conditional logic to streamline your content
• Open Q&A—bring your questions!

Join us on the 4th Wednesday of every month for key insights to help you get the most out of Supermove. Check your calendar for the invite—attendance is optional but highly encouraged!

Have questions? We're here to help! Reach out anytime at help@supermove.com

Featured Articles this Month

1. Setting Up Two-Way Email
2. Enhanced Email Widget & Detailed Email View (Conversation Inbox)
3. Understanding declines and failed payments

Did you miss the Supermove Showcase in April? 

Watch the recording! We revealed our latest releases like:

• Conversations Inbox
• Voice Agents
• Hourly Rates Billing
• Document Flows (Upselling)
• Survey Item Photos
• Improved Search
• ... and much more!

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And that’s a wrap!

Nick Miller 

Head of Support | Supermove