Hi Supermove Customers,

I’m Nick, the Head of Customer Support at Supermove. You’ll be receiving the monthly customer newsletter from me moving forward.

This way you can reply back to me and my team directly if you need any help.

Nick Miller

Customer Support Lead @ Supermove

NEW: Updated Email Widget & Detailed View

We've redesigned the Email Widget on the project page to make it easier to track communications at a glance. You’ll now see the email subject line, who sent the last email, and the timestamp of when it was sent. If an email fails to send, it will be highlighted so you can quickly spot and resend it. Attachments will also be visible in the widget soon.

With this update, clicking on an email now opens it in a full-page view, making it easier to read and manage your conversations.

NEW: Document Flows

Supermove now lets you create custom document flows that can be sent to customers for completion. Similar to the existing Quote and Confirmation flows, this feature allows you to build tailored document sets that fit your customer journey.

This is perfect for sending Packing Services agreements, Valuation Coverage details, upsell offers, claims documents, or even review requests after a move. These flows also integrate with automations, so you can trigger them automatically when a move is completed or when a confirmation is signed.

Click here to create your first document flow and streamline your customer interactions.

Cancel Project Updates

When cancelling a project in Supermove, your team can now select a cancellation reason to track why moves aren’t moving forward. These reasons are fully customizable and can be managed by admins here.

Cancelled projects now retain job dates, associated revenue, and keep jobs attached to the project, giving you better visibility into lost opportunities. We are also working on additional reports to analyze your cancelled projects and help you understand where you are losing potential revenue.

Support Education Series:

4th Wednesday of every month!

This February, we’re thrilled to continue our Support Education Series with a focus on Customer Communications!

Whether you’re just getting started with Supermove or looking to fine-tune your workflows, this session is packed with tips to help you maximize your results.

Here’s what we’ll cover:

• New Email and SMS features
• Managing and customizing templates
• Best practices for efficient communication

Join us on the 4th Wednesday of every month for actionable insights to help you get the most out of Supermove. Please be on the lookout for a calendar invite coming your way soon, where you'll then have the option to accept or decline the invites on a monthly basis.

Have questions? Reach out anytime at help@supermove.com—we’re always happy to help!

Featured Articles this Month:

1. NEW: Understanding declines and failed payments
2. NEW: How to Cancel a Project & Remove a Job
3. Payment Methods, Fees & Tips Settings

You are likely not the only moving company who's contemplated hiring a virtual assistant.

It even appeared on the 2025 Trends & Predictions list by Moving Pros.

But you'd love to learn more.

Here's the complete guide to hiring VAs + featuring Steven Reed, Founder & President of Big League Movers. It's changed his business and life.

And that’s a wrap!

Let us know if you have questions.

Nick Miller 

Customer Support Lead | Supermove