Hi Supermove Customers,

I’m Nick, the Head of Customer Support at Supermove. Hope your summer is off to a great start!

Nick Miller

Head of Customer Support @ Supermove

Payment Refunds

Refunds can now be initiated directly from the project page—no need to separately process them through the Payments section. Once submitted, the refund will appear both on the project page and in the Transactions tab for full visibility.

💡Note: If you're refunding a payment and need to zero out the balance, be sure to apply a discount or make another pricing adjustment manually. This step is not automated, as customers may handle refunds in different ways depending on the situation.

Conversation Inbox Actions

From both the Conversation Inbox and the Conversation Widget, staff can now send text messages, emails, and initiate calls through Copilot—all in a single view. These new tools make it faster and easier to respond to customers as soon as they reach out.

Duplicate Project Improvements

The "Duplicate Project" feature now supports copying more than just project details. When duplicating a project, you can now choose to include:

1. Surveys
2. Jobs
3. Assigned Movers
4. Assigned Trucks
5. Billing Information

This feature is currently in beta and will roll out to all customers over the next few weeks.

Marketing Milestones in Lead Providers Portal

Supermove now supports marketing milestones to better track project attribution. Milestones such as “first touch,” “lead created,” and “last touch” can now be recorded through integrations in the new Lead Providers portal.

Both the Standard Website Integration and the Developer API Integration have been updated to support these new fields.

Support Education Series: Setting up Two-Way Email & Utilizing the Conversations Inbox

This July, our Support Education Series will focus on how to Set Up Two-Way Email and leverage the Conversations Inbox to streamline and centralize all customer communications in Supermove. Whether you’re new to the email features or looking to deepen your usage, this session will help ensure nothing falls through the cracks.

What we’ll cover:

• How to connect your company email to enable full two-way communication in Supermove
• A walkthrough of the Conversations Inbox
• Best practices for email organization, replying to customers, and staying on top of high-priority messages
• Open Q&A—bring your questions and workflows!

Join us on the 4th Wednesday of every month for key insights to help you get the most out of Supermove.

Check your calendar for the invite—attendance is optional but highly encouraged!

Have questions? We're here to help! Reach out anytime at help@supermove.com

Featured Articles this Month

1. Personalizing Quote and Confirmation Processes
2. Lead Providers Overview
3. June’s Support Education Series: Managing Payment Methods & Payment Fees

And that’s a wrap!

Nick Miller 

Head of Support | Supermove