[Customer Newsletter] Multiple Clients & Client Roles, Lead Forms, Multiple Invoices & Improved Lead Details for Copilot

Hi Supermove Customers,

I’m Nick, the Head of Customer Support at Supermove. This month, we’re rolling out exciting updates to help your team sell smarter, work faster, and stay connected—from Automations Widgets, Cost & Compensation (Per Mover), Copilot Settings and Payment Notifications

Let’s dive in!

Nick Miller

Head of Customer Support @ Supermove

Automations Widget

When viewing a project, you can now see all automations that have run directly within the automations widget on the project page.

The detailed view has been upgraded to show complete information about each automation step — including the filters applied, when the action ran, and how long any delays lasted. This gives you greater transparency into how your workflows are performing.

Cost & Compensation: Per Mover

The Cost & Compensation module has been fully revamped to better support per-position and per-mover rate setups.

You can now assign custom compensation rates to individual team members for each billing item in your library. Updates made to your Cost & Compensation settings will automatically populate on new projects, and your payroll and compensation reports will reflect these updates seamlessly.

Copilot Settings: Filters & Sort

Finding what you need in Copilot Settings just got easier. You can now search, filter, and sort data across all settings tables.

Use the search bar at the top of the module to quickly find the page you’re looking for, and click on column headers to sort table rows. We’ve also refreshed the navigation within settings to make it simpler to move between pages.

Payments Notifications: Stay Informed on Disputes & Statements

Our Payments Team has rolled out two new updates to help you stay informed about key payment events:

Automatic Dispute Notifications: Get an email notification whenever a Dispute or Chargeback is opened ~ along with status updates as it moves through the resolution process.
Statement Availability Notifications: Receive an alert as soon as a new monthly Statement is ready to view.

All notifications will come from payments-ops@supermove.com and will be sent to the email address provided in your payment application (or your most recently updated contact, if changed).

To make sure these messages reach you, we recommend adding this email address as a contact or marking it as “safe” in your inbox settings.

Support Education Series: Introducing the New Lead Form

This November, our Support Education Series will spotlight the brand-new Lead Form ~ a fully configurable, modernized version of the move request form. With expanded customization options and closer integration with your leads infrastructure, the new Lead Form gives you more control over how you capture and organize incoming business. You’ll even be able to create and embed multiple forms for different use cases across your website

📅 Go-live date: Fully live for all customers on October 14, 2025

What we’ll cover:

Overview of the new Lead Form and how it differs from the current move request form
How to customize form items to match your workflows
Creating multiple forms for different services, sites, or customer types
Open Q&A—live walkthroughs and use case discussion

Join us on the 4th Wednesday of every month for expert tips to help you get the most out of Supermove. Check your calendar for the invite ~ attendance is optional but highly encouraged!

Have questions? We're here to help! Reach out anytime at help@supermove.com

Featured Articles this Month

Customer Highlights

Owner and CEO of 2 College Brothers saw his lead volume grow 35% YoY after turning his service hours to 24/7. Implementing AI Voice Agents made it possible for him to serve and support customers in his market after hours too.

Watch the Video

And that’s a wrap!

Nick Miller

Head of Support | Supermove