👋 Hey there,

Here's what you'll learn in this month's customer newsletter:

• NEW: Finalize Job
• NEW: Billable vs Non-Billable Hours Report
• NEW: Billing: Edit Bill Item
• Support Education Series
• Featured Help Center Articles
• Humans of Moving: A Toast to Market Differentiation with Ed Katz

NEW: Finalize Job

Alongside the new timesheets & crew hours update, we have been working on a simpler Finalize Job flow. This replaces the old Edit Report flow since timesheets can now be edited inline. Finalizing a job will now prevent edits from being made to jobs. You can always un-finalize a job to make edits, if needed.

Additional information can be found here: Finalizing a Job

NEW: Billable vs Non-Billable Hours Report

With the introduction of Crew Hours, it is now possible to record non-billable time via the Crew App. We are adding a new report that helps you understand how efficient your jobs are relative to the number of hours being paid out to movers. Please note, this report will be automatically added to your account after you upgrade to our newest timesheets update.

Additional information can be found here: Billable Hours Report 

NEW: Billing: Edit Bill Item

The team at Supermove is working on several updates to billing to simplify the experience. The first update that’s entering into beta is the “Edit Bill Item” experience. This simplifies the editing experience so you can modify the fields that are directly tied to a single bill item. No more scrolling through Edit Billing Values to find the specific field you want to update!

This update will be rolling out over the next week and live in all accounts by May 17th. If you would like to be included as a beta customer on future billing updates, please reach out to product@supermove.com with the subject: “Billing Updates Beta” and we’ll be in touch.

Additional information can be found here: Edit Per Bill Item

Support Education Series: 

This month, we will spend time walking through how to use the new AI Sales Copilot tool.

We will conduct a live product demo, general navigation, and open questions. Please join for this is a great opportunity to learn!

Please see the registration options below:

• Session 1: Tuesday, May, 28th @ 1:00 pm PST
• Session 2: Thursday, May 30th @ 1:00 pm PST

Note: the same content will be covered in both sessions

Featured Articles this Month:

Our Support Team has been hard at work revamping the Help Center, and have recently updated the following sections:

1. Billing Engine
2. Automations Library
3. Support Education Series

A Toast to Market Differentiation

In our latest episode of Humans of Moving, we had the pleasure of hosting Ed Katz to chat about crafting your unique market identity in the moving industry.

He drops some real golden nuggets about his learnings since owning his own moving company with 3,000 staff for 24 years and coaching 1,000+ moving company operators.