Happy new year! I'm Nick, the head of Customer Support at Supermove. This customer newsletter is all about 2024 in review and other features we launched.
I’m Nick, the head of Customer Support at Supermove. You’ll be receiving the monthly customer newsletter from me moving forward.
This way you can reply back to me and my team directly if you need any help.
Nick Miller
Customer Support Lead @ Supermove
Supermove 2024: A Year in Review
At Supermove, we’re all about progress—and this year, we kept the momentum going!
In 2024, we delivered over 200 updates to our software—averaging one new feature or enhancement every business day. Our focus has been on equipping you with smarter tools, faster workflows, and enhanced customer experiences.
Watch this video for the top 10 updates you need to know:
We’re excited to roll out a new feature that allows you to upload and view photos for individual survey items. This enhancement makes it easier to document damage, special circumstances, and other key details during a survey.
Interested in early access? Join the beta by emailing product@supermove.com with the subject line “Survey Item Photos”
[New] Capacity Calendar Now Available on Mobile
Our Capacity Calendar is now fully functional on mobile devices!
The updated design offers an easy-to-read monthly list view with color-coded capacity indicators.
Switch to day view to see all scheduled jobs, with an option to expand each job for full details. Stay on top of your schedule from anywhere!
Billing: Hourly Rate Management
We’re excited to introduce a new editor for Hourly Rates within the Office App’s billing settings! This update makes it easier to view, compare, and adjust rates, helping you seamlessly manage rate changes due to seasonality or tariff updates. Stay flexible and efficient with better rate control!
Copilot: Calls Tab
We’ve revamped the Copilot home page with a brand-new Calls Tab! You can now easily filter calls by status, such as completed or missed, and identify whether a call was direct or routed through a call queue. This update simplifies call management, making it easier to stay on top of communication at your company.
Support Education Series 2025
We’re excited to introduce a new monthly format for our Support Education Series webinars!
Starting this month, webinars will be hosted on the 4th Wednesday of every month to provide valuable insights and help you get the most out of Supermove.
This January we’ll be diving into Payments Best Practices!
Whether you’re new to our payments tool or looking to refine your approach, this session will help you maximize your success with Supermove Payments. Topics will include:
How to use and navigate the payments tool effectively
Understanding common errors and resolving points of confusion
Best practices for managing card fees and settings
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